Full job description

We’re seeking a courteous, energetic, and organized Hotel Front Desk Agent to serve as the welcoming face of our property. In this key role, you’ll:

• Greet guests warmly and professionally upon arrival
• Efficiently handle check‑in and check‑out processes
• Manage reservations, room assignments, and payment transactions
• Provide guests with information on hotel services, rates, and local attractions
• Address guest inquiries and resolve service issues with empathy and clarity
• Collaborate closely with housekeeping, maintenance, and concierge teams to ensure seamless guest experiences
• Maintain accurate guest records using property management systems and uphold tidy, presentable front desk operations

This role demands strong communication, excellent multitasking, and polished customer service skills in a fast-paced environment. Successful candidates thrive under pressure, deliver memorable guest interactions, and proactively assist in creating a welcoming atmosphere