Full job description

Job Description

Miracle-Ear, part of Amplifon, the global leader in retail hearing solutions, is expanding its team of Front Office Assistants.We are seeking passionate, driven individuals who are committed to making a difference every day. By joining Miracle-Ear, you’re not just working for a company – you’re working towards a purpose; helping people rediscover all the emotions of sound.

Responsibilities:

Manage the customer journey

• Support the customer intake process by setting appointment expectations, delivering a quality customer experience throughout.

• Perform effective schedule management through coordinating, screening, and confirming appointments, engaging with customers both in-person and over the phone.

• Drive customer appointments to support store performance by making outbound calls to potential and existing customers.

Support store administration and operations

• Monitor inventory, assist with billing/invoicing, answer customer inquiries, and support walk-ins.

• Ensure data accuracy and privacy by maintaining the customer database, updating office records, and remaining compliant with all protected customer healthcare data.

Contribute to the retail sales process

• Partner with the Hearing Care Professional to engage in marketing efforts, office promotions, and social media initiatives.

• Prepare customer appointments and engage in the sale of hearing aid accessories.

• Provide routine after-care services, including troubleshooting, cleaning, and maintaining hearing aid devices.

APPLY NOW