Full job description

Be the Face of DAA Northwest – Join Us as a Front Office Admin!

Are you organized, friendly, and ready to be the first point of contact in a dynamic and fast-paced environment? At DAA Northwest, we’re seeking a dependable and customer-focused Front Office Admin to support daily operations and help ensure a positive experience for everyone who walks through our doors or gives us a call.

As a Front Office Admin, you’ll play a vital role in supporting both customers and internal teams. Your day-to-day responsibilities will include:

• Answering and routing incoming calls efficiently to the appropriate departments or team members
• Retrieving messages from the general voicemail box and communicating with team members as needed
• Assisting title staff with tasks such as printing invoices, matching consigner checks, and filing titles
• Providing friendly, professional customer service at the front counter, over the phone, and via other communication channels
• Following up with customers to ensure high-quality service and issue resolution
• Supporting a team-focused, values-driven service culture throughout the organization
• Assisting with general office tasks and stepping in to help other departments when time permits
• Supporting operations during sale days and customer promotional events as needed

What We’re Looking For:

• High school diploma or equivalent
• 2–3 years of office experience with proficiency in Microsoft Word, Excel, Outlook, 10-key, and general office equipment
• Strong interpersonal, communication, and organizational skills
• Ability to work in a time-sensitive, team-oriented environment
• Proven ability to manage multiple tasks independently
• A positive, service-minded attitude and a willingness to help where needed