Full job description

Front Office Administrative Assistant

We are looking for a front office assistant in our reception area. You will act as the ‘face’ of our company and ensure visitors receive a heartwarming welcome. You will coordinate all front desk activities, including calls, appointments for the pest control technicians and contractor proposals. As a front office assistant, you should combine a pleasant personality with a dynamic professional attitude to manage the business. Our ideal candidate can deal efficiently with complaints and has a solid customer service approach. Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers. The ideal candidate must have strong and solid administrative experience. Prefer at least 5 years office work experience.

Responsibilities

o Schedule the technicians for constant work on daily basis

o Receive the daily accounts receivables

o Receive the monthly rent payments for the commercial rental properties and annotate in Microsoft Excel spreadsheet

o Provide daily route sheet from Google calendar

o Look up customers in the pest control database to make phone calls to schedule appointments

o Print out the monthly termite notices for payments for termite bonds

o Ensure the files are kept up correctly and filed

o Take credit card payments over the phone using point of sale program

o Be able to use multi-line phone

o Be able to advise the new customers on pricing

o front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets)

o Ensure timely and accurate customer service