Full job description

Description:

As the first point of contact for guests, Front Gate Team Members at Cowabunga Vegas play a crucial role in delivering outstanding Cowabunga-friendly service and ensuring a seamless entry experience. Responsibilities include greeting guests with a warm “Shaka,” performing bag checks, selling tickets and processing season passes, operating ticket scanners, and assisting with general inquiries. By upholding Cowabunga-friendly service and park standards, Front Gate Team Members ensure every guest has a Good-Clean-Fun time at Cowabunga Vegas!

Position Responsibilities:

• Provide outstanding customer service. Warmly greet each guest with a “Shaka” and embody a Cowabunga-friendly attitude.
• Drive sales initiatives by upselling targeted products to enhance the guest experience.
• Answer any guest inquiries when applicable and escalate concerns or complaints to a supervisor or coordinator when necessary.
• Operate the point-of-sale system (POS) and accurately process payments in an honest, organized, and efficient manner, adhering to Cowabunga Vegas procedures.
• Check guests’ belongings for prohibited items and enforce the bag check policy and other security measures.
• Operate a ticket scanner to scan season passes and tickets in accordance with established procedures.
• Staff the exit gate and ensure guests who plan to return the same day receive a hand stamp.
• Track and log counts of all guests who leave for the day and those who plan to return at designated intervals.
• Staff the stanchion areas as directed and politely enforce Cowabunga Vegas policies with guests.
• Ensure the parking lot is free of trash before opening.
• Maintain cleanliness and organization of the aisles, countertops, displays, and storage areas.
• Inform guests of waterpark policies in a courteous and professional manner as needed.
• Monitor the front gate area for security breaches or suspicious activity and report to leadership.
• Proactively identify operational or equipment issues and collaborate with a supervisor to resolve them.
• Follow all Pyek Group and Cowabunga Vegas policies and procedures.
• Embody Cowabunga Vegas’s moment making keys of intentionality, Cowabunga-friendliness, safety, cleanliness, and fun throughout all departments.
• Assist with other responsibilities, roles, departments, or park locations as assigned.