Full job description

Must Have Marriott Experience

Must be available to work weekends

Job Overview
We are seeking an energetic and detail-oriented Front Desk Supervisor to lead our front desk team and ensure exceptional guest experiences. In this pivotal role, you will oversee daily operations at the front desk, manage guest relations, and coordinate with various hotel departments to deliver seamless service. Your leadership will set the tone for a welcoming environment, driving guest satisfaction and operational excellence. This paid position offers an exciting opportunity to showcase your hospitality management skills and make a positive impact on our guests’ stay.

Responsibilities

• Supervise front desk staff, including training, scheduling, and performance management to ensure high standards of service.
• Greet guests warmly upon arrival, check them in efficiently, and handle check-out procedures with professionalism.
• Manage multi-line phone systems, answer inquiries promptly, and provide accurate information about hotel amenities and services.
• Oversee night audit procedures, ensuring accurate financial transactions and reporting for overnight operations.
• Resolve guest concerns or complaints swiftly, turning challenges into opportunities for exceptional guest service.
• Coordinate with housekeeping, maintenance, and other departments to fulfill guest requests and maintain operational flow.
• Maintain comprehensive records of guest interactions, reservations, and incidents to support smooth hotel operations.