Full job description

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

This job is a full-time, regular position beginning April 2026.

The Forest Park Hotel’s Front Desk Supervisor supports the Front Office Manager and Hotel Manager in the day-to-day operation of the Front Desk by supervising shifts, supporting team members, and ensuring consistent, high-quality guest experience. This role is hands-on and guest-facing, with a strong focus on operational execution, team support, and issue resolution. The ideal candidate will demonstrate excellent communication and interpersonal skills, strong attention to detail, and the ability to motivate and lead a small team.

REQUIRED SKILLS & QUALIFICATIONS

• Supervise Front Desk operations during assigned shifts, reviewing and verifying the work of Front Desk Agents to ensure accuracy and service standards are met.
• Coordinate and support Front Desk scheduling, shift coverage, and daily task allocation.
• Arrange and support training and orientation for new Front Desk team members; remain fully proficient in all Front Desk procedures and functions.
• Act as the first point of escalation for guest inquiries and complaints, resolving issues effectively and escalating when required.
• Coordinate Front Desk activities with Housekeeping, Maintenance, Reservations, Retail, F&B, and other departments to ensure smooth operations.
• Enter and manage rooming lists, tours, and related policies within the property management system.
• Maintain accurate room counts, open and close room availability as required, and support room forecasting and progress reporting.
• Support arrivals, departures, group check-ins, VIP handling, and tour operations.
• Ensure Front Desk, lobby, and public areas are clean, organized, safe, and welcoming.
• Identify, document, and communicate safety, security, and maintenance concerns.
• Perform other duties as assigned to support overall hotel operations.