Full job description

General Hotels Corporation has an immediate opening for a Front Desk Supervisor at the Crowne Plaza Indianapolis Airport. The Front Desk Supervisor will supervise the Guest Services staff while providing friendly, efficient service.

The Front Desk Supervisor is responsible for a variety of tasks, including:

• Supervise the Guest Services staff
• Welcome guests in a friendly, prompt and professional manner
• Assist Guest Services staff, as needed, with any guest concerns
• Follow established hotel procedures at all times
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
• Maintain positive communication between all departments
• MOD Shifts as needed
• Managing and assisting shuttle services

JOB REQUIREMENTS & EXPECTATIONS

• Must have a minimum of (2) years of hotel guest services experience
• Must have a passion for the hospitality industry and the ability to provide exceptional service
• Attendance and punctuality is crucial for this role
• Ability to stand for lengths of time
• Strong communication skills
• Detail oriented to ensure all reservations and billing are correct
• Ability to lead and to work as part of a team
• Deliver great customer service and ensure guest satisfaction
• Take action to solve guest concerns using service recovery guidelines
• Must have flexibility and be able to work nights, weekends and/or holidays
• Prior Opera training and/or knowledge is preferred
• Must have valid drivers license and be willing to drive hotel shuttle.

Benefits include:

• Medical, Dental, and Vision Insurance Options
• Company Paid Life Insurance
• Company Paid Telemedicine
• Supplemental Life Insurance
• 401(k) with company match
• Earned Wage Access (“on-demand pay”)
• Hotel Room Discounts
• Company Paid Employee Assistance Program
• Perks through Benefit Hub
• Generous Time Off Package