Full job description

Job Summary

We are looking for a professional, friendly, and customer-focused Front Desk Receptionist to be the first point of contact for customers and visitors. The candidate will be responsible for managing the reception area, handling customer enquiries, coordinating appointments, and providing administrative and customer support to ensure a smooth and professional customer experience.

Key Responsibilities

• Welcome and greet customers, visitors, and guests in a professional and courteous manner.
• Answer and direct incoming phone calls, emails, and customer enquiries.
• Manage the reception area and ensure it is clean, organized, and presentable.
• Assist customers with general enquiries and direct them to the appropriate department or Service Advisor.
• Schedule and coordinate customer appointments and follow up on bookings.
• Register customer details and maintain accurate records in the system.
• Coordinate with Service Advisors and other departments regarding customer arrivals and appointments.
• Inform customers about waiting times and assist with basic service-related enquiries.
• Handle customer requests and complaints professionally and escalate issues to the appropriate person when required.
• Maintain visitor and customer records and ensure proper documentation.
• Support administrative tasks such as filing, data entry, document preparation, and correspondence.
• Coordinate incoming and outgoing documents, courier items, and general office communications.
• Assist the Customer Service/CRM team with customer follow-ups when required.
• Maintain confidentiality of customer and company information.
• Perform any other duties assigned by the management.

Requirements & Qualifications

• High school diploma or Bachelor’s degree in Business Administration, Hospitality, Customer Service, or a related field.
• 1–3 years of experience in reception, front desk, customer service, or administration.
• UAE experience is preferred, particularly within the automotive or service industry.
• Excellent communication and interpersonal skills.
• Professional appearance and positive attitude.
• Good telephone etiquette and customer-handling skills.
• Good knowledge of MS Office and basic computer applications.
• Ability to multitask and work efficiently in a fast-paced environment.
• Strong organizational and time-management skills.
• Ability to handle customers professionally, including difficult or dissatisfied customers.
• Fluency in English is required; knowledge of Arabic or other languages is an advantage.