Full job description

Job Summary

We are looking for a professional, friendly, and customer-oriented Front Desk Receptionist to manage the reception area and serve as the first point of contact for customers, visitors, and employees. The ideal candidate should have excellent communication and interpersonal skills and be capable of handling front-office and administrative responsibilities efficiently.

Key Responsibilities

• Welcome and greet customers, visitors, and employees professionally.
• Answer, screen, and transfer incoming telephone calls.
• Handle customer inquiries and direct them to the appropriate department or employee.
• Manage the reception area and ensure it is clean, organized, and presentable.
• Schedule and coordinate customer appointments and meetings.
• Register visitors and maintain accurate reception records.
• Coordinate with Service Advisors, Sales, Customer Service, and other departments for smooth customer handling.
• Receive and distribute incoming documents, correspondence, and deliveries.
• Assist customers with basic requests and escalate complaints or concerns to the relevant department.
• Maintain customer and visitor records and support basic data-entry activities.
• Provide general administrative and clerical support when required.
• Assist with customer follow-ups and CRM-related activities.
• Maintain confidentiality of company and customer information.
• Perform other duties assigned by the supervisor or management.

Qualifications & Requirements

• High school diploma or bachelor’s degree in Business Administration, Hospitality, Customer Service, or a related field.
• Previous experience in reception, front desk, customer service, hospitality, or administration is preferred.
• Emirati candidates are preferred.
• Excellent communication and interpersonal skills.
• Good command of English and Arabic; Arabic-speaking candidates are preferred.
• Professional appearance and positive attitude.
• Good telephone etiquette and customer-handling skills.
• Basic knowledge of Microsoft Office applications.
• Strong organizational and time-management skills.
• Ability to multitask and work in a fast-paced environment.
• Customer-focused with good problem-solving skills.