Full job description

Ste. Anne’s Spa

Ste. Anne’s Spa believes in the healing power of human touch. Set in the picturesque rolling green hills of Grafton, ON, Ste. Anne’s offers all-inclusive day and overnight spa trips to guests from all over the country.

Just as Ste. Anne’s prioritizes health and wellness of guests, Ste. Anne’s offers lots of great health benefits for staff:

• Free onsite gym membership and free personal training
• Use of the fitness facility, walking trails and gardens
• $150 Education fund towards personal interest classes
• Financial support for job relevant training
• Discounts on products sold in the Boutique or Bakery
• Discounts on day and overnight spa visits
• Staff Draw Days to win free day spa
• Mental health and tele-health programs
• Dental, Drug, Vision, LTD, AD&D, Travel Insurance, Life Insurance
• Extended Health Coverage, applicable to Massage (RMT), Chiropractor, Physio, and more

*Some restrictions may apply. Eligibility for benefits varies based on length of employment, and employment status (i.e. full-time, part-time or contract).

Guest Services Agent Job Description

Purpose of this position:

The Front Desk Receptionist, or Guest Services Agent, provides guests with customer service so their stay is everything they want it to be. This includes handing the check-in and check-out of guests, providing tours, storing and moving luggage, and processing guests in Ste. Anne’s booking software. This position also handles support work, such as aiding with room accommodations, booking extra amenities, and administrative tasks to coordinate the activities of other departments at the inn.

Job Summary:

• Part-time and full-time permanent positions available.
• Starting Wage: $22 – 24 per hour.
• Day and Evening shifts.
• Paid bi-weekly.

Responsibilities:

1. To be a service oriented professional, offering a level of service corresponding to the CAA four diamond standards that Ste. Anne’s upholds.

• Anticipate and respond to guest needs. Be prepared for the needs of the guest by reviewing the daily report each day at the beginning of your shift.
• Ensure guest satisfaction, e.g. ask how their stay was, ask for feedback, listen to guest, contact a manager if needed.
• Familiarize yourself with the property and facilities, to be able to correctly answer any guest inquiries.
• Promote in house facilities and services.
• Demonstrate professional and courteous conduct. Be conscious of your language and facial expression. Positive framing is essential.
• Follow up on guest needs after their stay such as lost and found, billing inquiries, and receipt requests.

2. Provide any service or assistance that a guest may require.

• Assist with storing and retrieving luggage.
• Monitor lost and found items being turned in.
• Ensure safety and security of guests and their belongings.
• Be ablet to offer tourism information and remain informed on local events and attractions.
• Process special food requests.
• Keep informed about the operations of all departments, and be prepared to troubleshoot problems as they arise.
• Book spa and wellness services.
• Update guests on account balances.

3. Provide information and location of amenities, services and facilities.

• Examples of locations: dining room, beverage fridge, spa waiting room, reception room, hot tubs, pool, walking trails, steam room, locker rooms, washrooms, common rooms, wellness pavilion, guest gym, Maison Sante, off-site cottages, Barton Cottage, Petit Pont.
• Examples of services: spa treatments, wellness programs, Ste. Anne’s & Skin Nourishment sample experiences, luggage service, limo service, shuttle service.