Full job description

Looking to hire immediately!

We are a medical specialty practice in Central Florida with multiple locations seeking a Full- time receptionist/Phone Operator to join a dynamic team.

QUALIFICATIONS:

• High School Diploma or equivalent
• 2 years + experience
• Flexibility with job duties
• Reliable transportation/ willing to travel to our central office locations

STRENGTHS:

• Proficiency in electronic medical records preferred
• Bilingual – fluent Spanish and English
• Excellent interpersonal skills customer service and demonstrated ability at effective problem resolution
• Type at least 40 wpm

Key Responsibilities

• Answer incoming calls promptly, professionally, and in accordance with office standards
• Route calls appropriately and document communications in the EHR accurately and timely
• Assist patients with general inquiries and appointment-related questions
• Maintain a high level of professionalism and empathy in all patient interactions
• Verify and update patient demographic and insurance information
• Maintain HIPAA compliance and confidentiality
• Support front office operations and administrative tasks as assigned (Check-in / check-out, faxes, etc)
• Provide support to the Referral Coordinator during absences or high-volume periods