Full job description

Position Summary:
The Front Desk Receptionist is the first point of contact for patients and visitors at our urgent care clinic. This role is responsible for providing excellent customer service, managing patient flow, handling administrative tasks, and ensuring an efficient and welcoming front office environment.

Key Responsibilities:

• Greet and check in patients in a professional and friendly manner
• Collect and verify patient demographics, insurance information, and required documentation
• Answer and direct phone calls, respond to inquiries, and schedule appointments as needed
• Process patient registrations, co-pays, and payments
• Maintain accurate patient records in the electronic medical record (EMR) system
• Coordinate patient flow with clinical staff to ensure timely service
• Handle incoming faxes, emails, and general correspondence
• Ensure the front desk and waiting area are clean, organized, and presentable
• Maintain patient confidentiality in compliance with HIPAA regulations
• Assist with other administrative duties as assigned

Qualifications:

• High school diploma or equivalent required
• Previous experience in a medical office or urgent care setting preferred
• Knowledge of medical terminology and insurance verification is a plus
• Strong customer service and communication skills
• Ability to multitask and work in a fast-paced environment
• Proficiency with computers, EMR systems, and basic office software
• Professional appearance and demeanor

Skills & Competencies:

• Excellent interpersonal and customer service skills
• Strong organizational and time management abilities
• Attention to detail and accuracy
• Ability to handle stressful situations calmly and efficiently
• Team-oriented with a positive attitude

Work Environment:

• Fast-paced urgent care setting
• Requires standing, sitting, and frequent interaction with patients
• May include evenings, weekends, and holidays