Full job description

Le Chateau Pet Resort is Amarillo’s premier dog daycare dedicated to providing a safe, caring, and enriching environment for pets.

Our mission is to ensure every pet feels at home while giving pet parents peace of mind. We are committed to delivering extraordinary care through attentive staff and a loving atmosphere. Our team values compassion, professionalism, and a love for animals, creating a family-like environment where both pets and staff can thrive.

If you’re passionate about animals and exceptional customer service, Le Chateau Pet Resort is the place for you.

About The Role

We are seeking a friendly, organized, and dedicated Receptionist to join our team as a Client Concierge.

In this vital role, you will be the first point of contact for our pet parents, providing outstanding customer service by answering questions, handling reservations, and guiding clients through tours of our facility.

Job Duties

• Answer phones and respond to emails promptly.
• Provide accurate and helpful information about services and policies.
• Give tours of the facility to potential and new clients.
• Create and update client accounts and profiles.
• Make reservations and schedule services.
• Check pets in and out, ensuring smooth transitions.
• Communicate client instructions and pet needs to team members.
• Log belongings, instructions, and create Suite Cards.
• Maintain a clean, organized work area.
• Send updates and messaging to pet parents as needed.
• Assist in boutique sales and product recommendations.

Ideal Candidate

• Our perfect candidate is a reliable and friendly individual with a genuine love for animals and a passion for customer service.
• Exceptional customer service and communication skills.
• Independent critical thinking and problem-solving ability.
• Friendly, positive attitude with a cooperative spirit.
• Ability to handle a fast-paced environment with multiple client interactions.
• Quick typing and proficiency in Microsoft Office and Google Docs.
• Willingness to learn scripts for tours and phone calls.
• Reliable, motivated, and team-oriented.
• Experience in customer service (minimum 2 years) and animal care (preferred).

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