Full job description

Job Summary
We are seeking a dynamic and friendly Front Desk Receptionist to be the welcoming face of our business. In this vital role, you will serve as the first point of contact for visitors, clients, and team members, ensuring a positive and professional experience.

Duties

• Greet clients warmly and check them in/out
• Answer phone calls and respond to messages
• Schedule, reschedule, and confirm appointments
• Process payments (cash, card, online)
• Promote salon services and retail products
• Maintain client appointments and update contact information
• Keep the reception/salon area clean and organized
• Coordinate with stylists and technicians

Requirements

• Proven experience in office administration or clerical roles with strong organizational skills
• Familiarity with multi-line phone systems and phone etiquette
• Bilingual abilities are highly valued to serve diverse client needs effectively
• Previous experience as a receptionist in a salon environment is a plus but not required
• Strong attention to detail for proofreading documents and data entry accuracy
• Ability to manage time efficiently while handling multiple tasks in a fast-paced environment