Full job description

We are a premium home-service wellness brand looking for a reliable and organized receptionist to manage daily operations and client communication

Key responsibilities:

– Client Communication

• Respond promptly and professionally to client inquiries via Whatsapp
• Confirm appointments and communicate arrival updates to clients
• Maintain a calm, polished, and excellent customer service aligned with Rai’s brand standards

– Scheduling & Booking Management

• Manage daily schedules for therapists and drivers
• Ensure schedules are optimized with minimal gaps and no wasted time
• Allocate appointments efficiently based on location, timing and availability
• Monitor cancellations, rescheduling, and last-minute bookings or changes proactively

– Team Coordination

• Coordinate daily movements of therapists and drivers
• Share accurate client locations and appointment details
• Support therapists with issues as they arise

Operations & Record Keeping

• Maintain accurate records of appointment, income and expenses, daily operational activities
• Ensure all information is updated and organized

Suppliers & Inventory

• Monitor stock levels and identify restocking needs
• Contact suppliers for restock requests when required

Skills & requirements

– Excellent communication skills in English (spoken and written)

– Previous experience as a receptionist, coordinator or admin role

– Strong organizational and time-management skills

– Ability to multitask and work under pressure

– Proficiency in Excel

– willingness to learn systems and processes (training provided)

– High sense of responsibility, confidentiality, professionalism and respect

Job Types: Full-time, Contract
Contract length: 24 months