Full job description

Overview
Join our dynamic hospitality team as a Front Desk/Night Auditor and become the welcoming face of our hotel during evening hours. This energetic role combines guest relations, administrative duties, and security responsibilities to ensure a seamless experience for our guests while maintaining the smooth operation of the front desk overnight. If you thrive in a fast-paced environment, excel in customer service, and have a passion for hospitality, this is your opportunity to shine!

Responsibilities

• Greet guests warmly upon arrival and assist with check-in and check-out procedures efficiently
• Manage multi-line phone systems with professionalism, providing accurate information and guest support
• Handle guest inquiries, requests, and complaints with enthusiasm and a solution-oriented approach
• Maintain security protocols by monitoring CCTV surveillance, controlling access points, and conducting safety checks
• Prepare shift reports detailing guest activities, incidents, and operational updates for management review
• Support guest services by providing local information, arranging transportation, and ensuring overall guest satisfaction
• Flexible availability including weekends and holidays

Skills

• Proven experience in hospitality management or hotel operations with a focus on front desk or night audit roles
• Excellent customer service skills with the ability to handle diverse guest needs in a friendly manner
• Exceptional phone etiquette and communication skills to foster positive guest relations
• Familiarity with hospitality standards, guest services, and hotel safety protocols
• Ability to work independently during night shifts while maintaining attention to detail and professionalism

Embark on a rewarding career where your energy makes a difference! We’re dedicated to creating an inclusive environment that supports your growth in hospitality management while delivering memorable experiences for our guests.