Full job description

Hotel is looking for an energetic Night Auditor Front Desk Agent who can perform the following: – Hotel Sales – Check-in/Check-out – Customer Service This position also requires a flexible schedule. We are looking for someone who can work weekdays, weeknights, weekends, and holidays. We prefer a more flexible schedule and reliable people, more so than experience. Being bilingual is a plus but definitely not required. Hotel experience is required. Wyndham hotel experience is plus. schedule flexibility and dependability is required.

Education: minimum high school or associate degree required with computer experience

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests.

Experience

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Experience with hotel reservations software, like Synxis,
• Customer service attitude
• Excellent communication and organizational skills.