Full job description

Front Desk

The Front Desk Host is responsible for a variety of tasks, including:

• Complying and upholding Hyatt brand standards
• Greeting guests as they arrive at the hotel
• Checking guests in and out of the hotel
• Answering phone calls and responding to emails
• Assisting guests with any questions or concerns they may have
• Maintaining accurate records of guest information and room assignments
• All FD Staff must be in Uniformity & wear Nametags
• Handling cash and credit card transactions
• Providing information about hotel amenities and local attractions
• Ensuring that the front desk area is clean and organized

The ideal candidate for this position will possess the following skills:

• Must have flexibility to work different shifts, including weekends (Saturday and Sundays) and holidays
• Must maintain a valid Driver’s License
• Arrive on time, well-groomed and prepared to serve as the face of the hotel, reflecting its standards of hospitality
• Maintain a calm, confident, and welcoming demeanor in all guest interactions, even under pressure
• Anticipate and meet the needs of all travelers, ensuring every guest feels valued and cared for
• Provide personalized assistance with tact and discretion, creating a seamless experience for guests from check-in to departure
• Handle challenges gracefully, offering solutions that uphold the hotel’s standards of service and professionalism
• Listen attentively, convey information clearly, and respond with courtesy to create a seamless guest experience
• Communicate effectively with coworkers and other departments to coordinate guest services, resolve issues promptly, and maintain smooth hotel operations
• Demonstrate strong verbal skills when interacting with guests and staff, and produces accurate, professional written communication such as emails and guest documentation
• Ability to manage multiple tasks by prioritizing effectively while maintaining strong attention to detail and accuracy
• Basic math and money handling skills