Full job description

Job Title: Front Desk & Guest Services Agent
Location: Sedona, Arizona
Position Type: Part-Time / Full-Time (Flexible Scheduling)
Start Date: Immediate

Position Overview

A boutique inn in Sedona is seeking a polished and service-oriented Front Desk & Guest Services Agent to deliver a refined and welcoming guest experience. This role blends front desk operations, concierge services, and light event support. The ideal candidate is professional, knowledgeable about the Sedona area, and experienced in customer-facing roles.

Key Responsibilities

Front Desk Operations

· Greet guests with warmth and professionalism upon arrival and departure

· Manage check-in and check-out procedures efficiently

· Handle reservations, phone inquiries, and email correspondence

· Process payments and maintain accurate guest records

Guest Services & Concierge

· Provide personalized recommendations for local dining, hiking, tours, and attractions

· Assist guests with reservations, transportation arrangements, and special requests

· Anticipate guest needs and deliver a high-touch hospitality experience

Property Support

· Maintain the presentation and cleanliness of front desk and common areas

· Coordinate with housekeeping and maintenance to ensure guest readiness

Event & Experience Support

· Assist with coordination of small events, weddings, and special occasions

· Support vendors, timelines, and guest logistics during events

· Event planning experience is a strong advantage