Full job description

Woodspring Suites is seeking reliable and customer-focused individuals to join our Guest Services team! As a Front Desk Clerk, you’ll be the first point of contact for our guests—helping with check-ins, answering questions, and ensuring a welcoming experience.

Key Responsibilities:

• Provide a warm and professional check-in/check-out experience for all guests
• Manage guest reservations and respond to inquiries promptly
• Share information about hotel amenities, services, and local points of interest
• Assist with the night audit process to ensure accurate financial records
• Address guest concerns or issues quickly to ensure satisfaction
• Keep the front desk area neat, organized, and guest-ready

What We’re Looking For:

• Prior experience in hospitality or customer service is preferred
• Excellent communication and interpersonal skills
• Familiarity with hotel management software is a bonus
• Flexible availability, including evenings, weekends, and overnight shifts