Full job description

Do you enjoy helping others? Do you work well as part of a team member yet independently? What’s your passion? Whether you’re into sports, shopping or music, at the Country Inn & Suites by Radisson we’re interested in YOU. At our hotel, we employ people who apply the same amount of care and passion to their jobs as they do their hobbies – people who put our guests at the heart of everything they do.

The award-winning Country Inn & Suites, in the heart of Lacrosse, is seeking an energetic and detail oriented Part-time or Full-Time Front Desk Representative who is looking to be a part of our fun and dynamic front desk team. The position entails balancing guest accounts, checking guests in/out, informing guests of local attractions/sights, resolving guest issues and concerns all while providing exceptional customer service. The position requires working a variety of shifts, during the week and on weekends with some flexibility. The rate of pay will be vary depending on a work experience. In addition to checking guests in and out of our hotel, you provide exceptional customer service, answer questions about the area and our hotel both in person and over the phone and manage the overall experience for our guests from a warm welcome to fond farewell

Responsibilities:

• Greeting and engaging all guests while taking personal action to accommodate their individual needs.
• Creates an unending energetic environment for our guests and team members.
• Reviews all guest reservations and plans their accommodation accordingly.
• Processes financial transactions and arranges special billing needs when necessary.
• Keeps current on activities, events, and meetings occurring throughout the hotel and in the local area
• Manages all guest concerns or requests diligently and without hesitation.
• Communicates effectively with all hotel departments to guarantee a seamless guest experience.
• Prepares daily logs summarizing communications for management and other shifts.
• Responsible for answering and fielding all calls to the hotel, both internal and external.
• Maintains the confidentiality and respect of our Lacrosse business patrons.
• Takes action to assist Supervisors, Managers, and Executive Team Members with additional tasks whenever needed.

Requirements:

• Computer skills
• Experience in an Choice Advantage property management system is a benefit
• Strong verbal, written and interpersonal skills
• Strong attention to detail
• Commitment to exceptional service in any situation
• Ability to maintain a positive and professional attitude when handling all situations
• Adhere to the policies and procedures of the hotel
• Ability to work a flexible schedule including holidays and weekends
• Must have reliable transportation to and from work.