Full job description

Front Desk Associate (1st Shift: 7AM – 3PM)

Staybridge Suites Cincinnati North – West Chester, OH

Pay: $15–$16 per hour (based on experience)

Job Type: Full-time

About Us:

At Staybridge Suites Cincinnati North, we pride ourselves on creating a welcoming environment for every guest and team member. We’re looking for a reliable, friendly, and professional individual to join our front desk team for the first shift (7am–3pm).

What You’ll Do:

• Greet guests warmly and ensure a smooth check-in and check-out process.
• Handle guest inquiries, reservations, and requests with professionalism and care.
• Process payments accurately and maintain daily reports.
• Communicate important shift information to management and coworkers.
• Promote and assist with enrollment in the IHG One Rewards program.
• Maintain the cleanliness and organization of the front desk and lobby areas.
• Provide outstanding guest service with a positive attitude and problem-solving mindset.

What We’re Looking For:

• Previous hotel or customer service experience preferred but not required.
• Strong communication and multitasking skills.
• Dependable, punctual, and detail-oriented.
• Must be available to work weekends and holidays.
• Benefits (after 60 days):
• Health, dental, and vision insurance
• 401(k) with employer match
• Paid vacation after 1 year
• Accrued personal time
• $.50 raise after successful completion of 60-day probationary period