Full job description

The Role

We are hiring Client Specialists to join our front-of-house team at HYPE Performance & Recovery Club — Abu Dhabi’s first performance and recovery ecosystem, launching at WTC Mall in July 2026.

This is a hands-on, member-facing role focused on delivering a seamless experience from arrival to departure — covering check-in, recovery suite coordination, bookings, and membership support.

THIS ROLE REQUIRES FLUENCY IN ARABIC

Key Responsibilities

• Welcome and check in members professionally and warmly
• Manage class bookings, payments, and membership enquiries via CRM software
• Coordinate recovery appointments — setup, orientation, and scheduling
• Support and execute visitor tours and membership conversions
• Maintain a clean, organized, and premium front-of-house environment
• Handle member feedback and escalations with confidence
• Support club events, launches, and community activations

Requirements

• 2+ years of experience in customer service, hospitality, fitness, or wellness
• Strong communication skills and a professional, friendly presence
• Comfortable multitasking in a fast-paced environment
• Fluent English (Arabic is a plus)
• Available for early mornings, evenings, and weekends

Compensation

• AED 4,500 base salary
• Performance bonus based on membership conversions
• Visa sponsorship
• Health insurance (yourself)
• Paid holiday
• Complimentary staff membership

Job Type: Full-time