Full job description

The Front Desk Associate is responsible for kicking off the beginning of a guests exceptional stay by being the first point of contact, making the best impression, accommodating the requests and needs of the guest, and providing them excellent accommodations, a stage set by fellow team members.

Duties/Responsibilities:

• Manages the day-to-day responsibilities associated with accommodating guests arrivals, departures, and requirements during their stay at the hotel.
• Greets all guests with a smiling friendly manner.
• Ensures efficient and professional guest registration, check-out, and telephone service.
• Takes every opportunity to upsell every guest.
• Stays current on all Loyalty Program benefits, recognizes loyalty member guests as they check in, and offers a sign up to any non-program guests.
• Issues room key cards following the appropriate security procedures of the hotel.
• Answers all incoming phone calls, schedules, cancels, modifies, and confirms reservations.
• Receives guest calls regarding lost and found, track, locate, and ship to guest according to hotel procedures.
• Transmits and/or receives messages for any in-house guest.
• Follows Front Desk shift checklist.
• Possesses complete knowledge of the hotel Property Management System, printing and monitoring scheduled arrivals.

Required Skills/Abilities:

• Detail oriented and thorough
• Excellent written and verbal communication skills
• Active listening
• Service Oriented
• Coordination

Education and Experience:

• High school diploma or equivalent
• Three months of related experience

Physical Requirements:

• Prolonged periods standing and working at a computer screen
• Must be able to lift and carry up to 25 pounds at a time