Full job description

Job Overview:

We are seeking a dedicated Front Desk Agent to join our team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a positive experience.

Duties:

– Greet and welcome guests in a friendly and professional manner
– Check guests in and out efficiently
– Answer phone calls and direct inquiries to the appropriate department
– Assist guests with reservations and provide information about hotel services
– Handle guest requests promptly and courteously
– Process payments and maintain accurate records
– Perform night audit duties as required

Requirements:

– Previous experience in guest relations or hospitality preferred but not required
– Proficiency with phone systems and hotel management software
– Excellent phone etiquette and communication skills
– Strong customer service orientation
– Able to work in weekends and Holidays
– Ability to work night shifts as needed

Join our team and enjoy a rewarding career in the hospitality industry!

Job Type: Part-time

Pay: From $16.30 per hour