Full job description

Benefits:

• Paid time off
• Bonus based on performance
• Flexible schedule
• Free uniforms
• Opportunity for advancement

Front Desk / Guest Services Associate

We are seeking a reliable, motivated, and guest-focused individual to join our team as a Front Desk / Guest Services Associate at our hotel. This position plays a vital role in creating a positive first impression and ensuring an excellent overall guest experience.

As a member of our team, you will wear many hats and be expected to adapt to a variety of responsibilities in a fast-paced hospitality environment.

Key Responsibilities:

• Provide exceptional customer service by greeting guests, handling check-ins and check-outs, and responding to inquiries professionally
• Manage reservations, phone calls, and guest requests efficiently
• Maintain accurate records and process payments
• Assist with general property upkeep, including light cleaning duties as required to maintain cleanliness and presentation standards
• Communicate effectively with team members to ensure smooth daily operations

Qualifications & Skills:

• Strong multitasking abilities and the capacity to work well under pressure
• Excellent communication and interpersonal skills
• Reliable, punctual, and detail-oriented
• Ability to work independently and as part of a team
• Open availability strongly preferred, including evenings, weekends, and holidays
• Must have reliable transportation
• Experience in customer service or public relations preferred; however, we are willing to train the right candidate