Full job description

Front Desk Associate – Fairfield by Marriott Cherokee

Location: Cherokee, NC
Position Type: Full-Time / Part-Time
Schedule: Flexible shifts, including weekends and holidays

About Us

At Fairfield by Marriott Cherokee, we pride ourselves on delivering warm hospitality and exceptional service to every guest. We’re looking for a friendly, professional, and dependable Front Desk Associate to join our team and help create an inviting experience for travelers visiting the beautiful Smoky Mountains region.

Responsibilities

• Welcome and check guests in/out efficiently and courteously
• Handle reservations, room assignments, and guest inquiries
• Process payments and maintain accurate records
• Respond to guest requests and resolve issues promptly
• Communicate with housekeeping and maintenance to ensure room readiness
• Maintain a clean, organized, and professional front desk area
• Uphold Marriott brand standards and deliver outstanding guest service

Qualifications

• Hospitality experience preferred
• Excellent communication and customer service skills
• Strong attention to detail and multitasking abilities
• Basic computer skills; experience with hotel systems (e.g., Opera, FOSSE) a plus
• Reliable, positive, and team-oriented attitude
• Ability to work a flexible schedule, including weekends and holidays