Full job description

Be the Face of Hospitality – Join Us as a Hotel Front Desk Associate! Are you a people person with a passion
for making others feel welcome? As our Hotel Front Desk Associate, you’ll be the first smile guests see and the
last farewell they hear. You’re not just checking people in—you’re creating experiences, solving problems, and
setting the tone for an unforgettable stay. If you love making connections, thrive in a fast-paced environment,
and have a knack for multitasking with a smile, this role is calling your name!

At Bay View Collection, we go above and beyond in everything we do. We are inspired by our guests and one
another – and are driven to make things better. When guests stay with us, it’s not just a room with a bed that
they’re buying. It’s an experience! We’re looking for someone who is ready to go beyond in everything they do.
Do you have a high attention to detail and a drive to get things done? If the answer is yes, then we’ve got the
perfect opportunity for you. Come join a growing hospitality family! Be inspired…be recognized…be rewarded!

Here’s What You’ll Do:
Responsibilities would include, but are not limited to:
Be the welcoming face and voice of our hotel: Greet guests with a warm smile and create a positive first and
last impression.
Handle check-ins and check-outs with efficiency and accuracy: Utilizing the hotel’s property management
software system, check guests in or out, program room keys, manage room assignments, enter guest notes
when necessary, and ensure a positive front desk experience for our guests.
Take Reservations: Be the primary person to receive and input hotel reservations from guests either by phone,
computer, or in-person using the hotel’s property management software system.
Address guest inquiries and requests: Provide information about hotel amenities, local attractions, and
services, going above and beyond to meet their needs.
Resolve guest issues promptly and professionally: Handle complaints and concerns with empathy and find
solutions to ensure guest satisfaction.
Maintain a clean and organized front desk area: Ensure a welcoming and professional environment for fellow
staff and guests.
Process payments and maintain accurate financial records: Handle cash and credit card transactions with
accuracy and efficiency.
Collaborate with other hotel departments: Communicate and support effectively with housekeeping,
maintenance, and other teams and departments to ensure a seamless guest experience.
Answer phone calls and provide information: Handle incoming calls professionally, provide hotel information,
or direct guest to the appropriate department.

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