Full job description

Job Overview
We are seeking a dynamic and enthusiastic Front Desk Associate to be the welcoming face of our hospitality team. In this lively role, you will serve as the first point of contact for guests, ensuring their experience begins with warmth, professionalism, and exceptional service. Your energetic approach will help create a memorable stay for every visitor, while efficiently managing front desk operations and guest relations. This paid position offers an exciting opportunity to develop your hospitality management skills in a vibrant resort or hotel environment.

Responsibilities

• Greet guests with a friendly and professional demeanor, providing a positive first impression
• Manage multi-line phone systems with excellent phone etiquette, directing calls accurately and promptly
• Check guests in and out efficiently, handling reservations and billing with attention to detail
• Assist guests with inquiries about hotel amenities, local attractions, and services to enhance their stay
• Coordinate with housekeeping and maintenance teams to ensure guest requests are fulfilled swiftly
• Maintain accurate records of guest information, reservations, and special requests
• Support night audit procedures by reconciling daily transactions and preparing reports as needed
• Foster guest relations by addressing concerns promptly and ensuring overall satisfaction

Experience

• Previous experience in hotel management or front desk operations preferred but not required; we value enthusiasm and a customer-first attitude
• Strong background in customer service within hospitality or resort settings is highly desirable
• Multilingual skills are a plus, enabling effective communication with diverse guests
• Familiarity with front desk software, multi-line phone systems, and hotel management systems is advantageous
• Experience in guest services, guest relations, or night audit roles will help you excel in this position
• Demonstrated ability to handle phone etiquette professionally and manage multiple tasks efficiently in a fast-paced environment