Job Summary

We are looking for a confident and organised Front Desk Assistant & Telemarketing Executive to manage enquiries, lead follow-ups, parent communication, admission conversion and daily front-desk operations.

Key Responsibilities

• Attend incoming calls, WhatsApp enquiries and walk-in visitors.
• Contact new leads and provide accurate information about programmes, fees and class timings.
• Follow up with interested parents and students.
• Convert qualified enquiries into confirmed admissions.
• Schedule counselling appointments, institute visits and demo classes.
• Maintain accurate lead statuses, call notes and next follow-up dates.
• Support student registration and document collection.
• Send fee reminders and coordinate payment-related enquiries with the administration.
• Coordinate general parent enquiries with the academic and administrative teams.
• Communicate with parents only through official institute channels.
• Maintain the confidentiality of student, parent and staff information.
• Submit daily reports covering new enquiries, calls, follow-ups and confirmed admissions.

Salary and Commission

• Fixed monthly salary.
• Performance-based commission for every successfully converted student.
• An admission will be considered successfully converted only after registration is completed and the first fee payment is received.
• Cancelled or refunded registrations will not qualify for commission.

Requirements

• Previous experience in front desk, telemarketing, customer service or educational admissions is preferred.
• Good spoken and written English.
• Hindi, Malayalam or Arabic communication skills will be an advantage.
• Comfortable making regular follow-up calls and working towards admission targets.
• Basic knowledge of MS Excel or Google Sheets.
• Strong communication, organisation and record-keeping skills.
• Professional appearance and a positive attitude.
• Candidates who can join immediately will be preferred.