Full job description

Job Overview
We are seeking an energetic and dedicated Front Desk Agent/Houseman to join our vibrant hospitality team. In this dynamic role, you will be the first point of contact for our guests, ensuring their experience begins with a warm welcome and continues with exceptional service throughout their stay. Your enthusiasm and attention to detail will help create a memorable guest experience, fostering guest loyalty and positive reviews. This position offers an exciting opportunity to showcase your hospitality management skills, multilingual abilities, and passion for guest relations in a lively resort environment. Whether managing front desk operations or assisting with guest services, your proactive approach will be vital to our success.

Responsibilities

• Greet guests warmly upon arrival, providing a friendly and professional check-in experience
• Handle all guest inquiries via multi-line phone systems with excellent phone etiquette
• Manage front desk operations efficiently, including reservations, check-ins, and check-outs
• Assist guests with luggage, room requests, and other personalized services as a houseman
• Maintain accurate records of guest information, special requests, and incident reports
• Support night audit procedures by reconciling daily transactions and ensuring financial accuracy
• Collaborate with hotel management to uphold high standards of hospitality management and guest satisfaction
• Provide exceptional customer service by addressing guest concerns promptly and courteously
• Facilitate communication between guests and hotel departments to ensure seamless service delivery
• Uphold hotel policies related to guest safety, security, and confidentiality
• Run and maintain shuttle to and from the Albuquerque Sunport, car rental, AM Track station.

Experience

• Previous hotel management or front desk experience in a resort or hospitality setting is highly preferred
• Strong customer service background with excellent interpersonal skills
• Multilingual or bilingual abilities to serve diverse guest populations effectively
• Familiarity with hotel management systems and multi-line phone systems is advantageous
• Experience in night audit procedures or guest relations roles will be considered a plus
• Knowledge of hospitality standards, including guest services and phone etiquette, is essential
• Demonstrated ability to handle high-pressure situations with professionalism and enthusiasm