Full job description

Position: Front Desk Agent

Property: Canopy By Hilton

Reports to: Front Office Manager we are seeking experienced and motivated Guest Service Agents to join our team. This role is ideal for an outgoing and hospitable individual with a commitment to excellence in both hospitality and guest experience.

JOB OVERVIEW

The Guest Service Agent plays a key role in setting the tone for an exceptional guest experience. As the first point of contact, the Guest Service Agent is responsible for welcoming guests, managing check-ins and check-outs, handling reservations, and resolving guest inquiries with professionalism, efficiency, and warmth.

JOB RESPONSIBILITIES

The Guest Service Agent is responsible for front desk responsibilities at the hotel. This involves attending to guest needs and following standard operating procedures within the Property Management System. Other responsibilities include:

• Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay
• Audit and balance reports from the day shift.
• Schedule guest wakeup calls and reservations for the following day
• Verify that all shift work has been completed as outlined on shift checklist
• Respond to guest inquiries, concerns and complaints as needed
• Communicate to all departments as needed
• Answer phones and place reservations
• Balance cash drawers and record receipts
• Email shift report to all team members

About Canopy by Hilton Nashville Downtown – The Gulch

About Tara and Uncompromised Hospitality Our family’s business was started in 2003 with a single hotel. We still operate that hotel today along with many others including the one you are interested in working at. Our mission is to Deliver Uncompromised Hospitality. Recruiting, training and developing outstanding Team Members is the only way to do this. We believe that the hospitality industry is fundamentally about people. People are central to the success of our organization. That means that no matter your role or title, you have a role in the success of your hotel and ultimately the entire organization. Regardless of your position, a Guest Services Agent, a Room Attendant, or a Breakfast Server, we share the common mission of Delivering Uncompromised Hospitality. Our hotels need talented individuals to accomplish this mission. We also want our Team Members to be personally successful and it is our goal to help them develop as they progress in the hospitality industry.

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