Full job description

Overview
We are seeking a dedicated and professional Front Desk Agent to join our team at Spark by Hilton Rock Hill. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a welcoming atmosphere. The ideal candidate will possess strong communication skills, a passion for hospitality, and the ability to manage various tasks efficiently in a fast-paced environment.

Responsibilities

• Greet guests upon arrival with a warm and friendly demeanor.
• Manage check-in and check-out processes efficiently, ensuring accuracy in guest accounts.
• Handle guest inquiries and provide information about hotel services, amenities, and local attractions.
• Assist with reservations, cancellations, and modifications through phone systems and online platforms.
• Address guest complaints or concerns promptly and professionally to ensure satisfaction.
• Maintain the front desk area in an organized and welcoming manner.
• Collaborate with housekeeping and maintenance teams to ensure guest needs are met promptly.

Skills

• Strong guest services skills with a focus on customer satisfaction.
• Proficient in phone etiquette and effective communication techniques.
• Experience in hospitality is preferred but not required.
• Familiarity with front desk operations, including reservation systems and night audit processes.
• Bilingual abilities are a plus, enhancing communication with diverse guests.
• Ability to work well under pressure while maintaining attention to detail.
• Strong organizational skills to manage multiple tasks effectively in a busy environment.