Full job description

Job Overview
We are seeking a friendly and professional Front Desk Agent to join our team in providing exceptional service to our guests. The ideal candidate will be the first point of contact for guests, ensuring a warm welcome and a seamless check-in and check-out experience. This role requires excellent communication skills, strong customer service abilities, and a passion for hospitality. This position is primarily for first shift, with the occasional second shift when necessary.

Duties

• Greet guests upon arrival with a warm and welcoming demeanor.
• Manage the check-in and check-out process efficiently and accurately.
• Handle guest inquiries and resolve any issues or complaints in a timely manner.
• Provide information about hotel services, local attractions, and amenities.
• Maintain accurate records of guest information and reservations using phone systems and hotel management software.
• Collaborate with other departments to ensure guest satisfaction and smooth operations.
• Uphold the highest standards of cleanliness and organization at the front desk area.
• Assist with phone etiquette by answering calls promptly and professionally, directing inquiries as needed.

Qualifications

• Previous experience in customer service or hospitality is preferred.
• Strong phone etiquette skills with familiarity in using phone systems.
• Excellent guest relations skills to create positive experiences for all visitors.
• candidates are encouraged to apply to better serve our diverse clientele.
• Knowledge of front desk operations within a hotel environment is an advantage.
• Knowledge of Fosse is preferred, but not a requirement
• Ability to work flexible hours, including weekends and holidays as needed.
• Strong interpersonal skills with a focus on teamwork and collaboration in a fast-paced environment.