Full job description

Qualifications

•Must have excellent communication and organizational skills

•Must have the ability to understand, read, write and speak English and communicate with guests and Team Members of other departments

•Must be familiar with a computer and be able to type using a computer keyboard

•Must be familiar with operation of office equipment such as: copier, printer, facsimile machine, telephone etc

•Ability to apply commonsense understanding to carry out instructions given

•Ability to comply in standardized situations with only occasional or no variables

•Ability to work flexible shifts

•Must have excellent customer service skills

•Must be able to work without constant supervision

•The employee frequently is required to walk, climb or balance, talk and hear

•May be required to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pound
High school education or equivalent is required

•Must be able to work in team environment

Responsibilities

* Guest Service / Front Desk Agent responsibilities include completing all activities listed in Front Desk checklist, performing various marketing duties (upselling) to generate additional revenue, providing optimum service and satisfaction to hotel guests and visitors; showing individual performance effectiveness, and following proper security & liability measures to protect the assets of the hotel and the Company

•Maintain professional dress and conduct at all times

•Greet guests immediately with a friendly, sincere welcome

•Maintain eye contact with guest

•Use a positive, clear speaking voice, listen to guest requests and respond with appropriate action