Full job description

**Schedule**

PART TIME WEEKEND

7AM-3PM

OR

3PM-11PM

In addition to travel discounts at all our hotels, Highgate offers competitive benefits, including three pricing tiers of medical coverage as well as dental, vision & supplemental benefits to full-time associates. Retirement 401k program is open to both full-time & part-time staff who qualify.

**Job Summary:**

We are seeking a dedicated Front Desk Agent to join our team in providing exceptional guest service at our hotel. The ideal candidate will have a passion for hospitality and a strong commitment to ensuring guest satisfaction.

**Duties:**

– Greet and welcome guests in a friendly and professional manner

– Check guests in and out efficiently

– Handle guest inquiries and provide accurate information about the hotel facilities and services

– Assist guests with reservations and booking arrangements

– Manage phone calls and reservations with excellent phone etiquette

– Process payments and maintain guest accounts

– Address guest concerns and resolve issues promptly

– Perform night audit duties as needed

**Qualifications:**

– Previous experience in a hotel or hospitality setting is preferred

– Proficiency in multilingual communication is a plus

– Strong knowledge of front desk operations and guest services

– Excellent interpersonal skills with the ability to provide top-notch customer service

– Familiarity with hotel management software is advantageous

This position offers the opportunity to work in a dynamic hospitality environment, interact with diverse guests, and contribute to creating memorable experiences for visitors. If you are passionate about hospitality and enjoy working in a fast-paced setting, we invite you to apply for the Front Desk Agent position.