Full job description

Overview
Join our dynamic hospitality team as a Front Desk Agent, where your energy and enthusiasm will create memorable experiences for our guests from the moment they arrive. In this vital role, you will be the welcoming face of our hotel, ensuring smooth check-ins and check-outs, providing exceptional guest services, and maintaining a warm, professional atmosphere. Your multitasking skills and hospitality expertise will help foster guest satisfaction and loyalty, making every stay extraordinary. This paid position offers an exciting opportunity to develop your hotel management skills while delivering top-tier customer service in a vibrant resort environment.

Duties

• Greet guests with a friendly, energetic attitude and assist with check-in and check-out procedures efficiently
• Manage multi-line phone systems to answer inquiries, make reservations, and provide information about hotel amenities and local attractions
• Provide outstanding guest services by addressing questions, resolving issues promptly, and ensuring guest comfort throughout their stay
• Handle guest relations with professionalism, including managing special requests and coordinating with other departments to meet guest needs
• Conduct night audits to reconcile daily financial transactions, update records, and prepare reports for management
• Maintain accurate records of reservations, cancellations, and guest preferences using hotel management software
• Uphold phone etiquette standards and ensure all communication reflects our commitment to hospitality excellence

Skills

• Proven experience in hospitality management or hotel operations with a focus on front desk functions
• Bilingual or multilingual abilities to serve diverse guests effectively
• Strong customer service skills with a friendly, approachable demeanor
• Knowledge of hotel management systems and reservation software
• Excellent communication skills, including phone etiquette and handling multi-line phone systems
• Ability to manage night audit procedures accurately while maintaining attention to detail
• Experience in guest services, resort operations, or hotel experience preferred