Full job description

Join our award-winning team as a Front Desk Agent! The Holiday Inn Express & Suites Mesa Gateway Airport is looking for a friendly, reliable, and detail-oriented Full-Time Front Desk Agent to join our team for the PM shift (2:00 PM – 10:00 PM). This role is ideal for someone who enjoys providing exceptional guest service, thrives in a fast-paced environment, and takes pride in creating a welcoming first impression for all guests.

Duties and Responsibilities:

• Greet guests in a warm, friendly, and professional manner, creating a positive first impression.
• Maintain a consistent and attentive presence at the front desk.
• Process guest check-ins and check-outs accurately and efficiently.
• Handle billing procedures, including posting charges and collecting payments.
• Manage room availability, make reservations, and respond to incoming phone calls.
• Comply with IHG standards and promote brand loyalty.
• Provide information about the hotel and local area to assist guests.
• Anticipate guest needs, resolve concerns promptly, and ensure guest satisfaction.
• Communicate effectively with guests and team members across all departments.
• Coordinate with housekeeping regarding room status and guest requests.
• Safeguard guest information, keys, and cash drawer in accordance with company policies.
• Maintain cleanliness and organization of the front desk and lobby areas.
• Complete required shift tasks and perform additional duties as assigned.

Qualifications:

• High school diploma or equivalent required; prior customer service or hospitality experience preferred.
• Strong interpersonal, communication, and guest service skills.
• Excellent organizational skills with the ability to multitask, prioritize, and problem-solve in a fast-paced environment.
• Basic computer proficiency, including the ability to learn hotel systems and office software.
• Ability to stand for extended periods (up to 8 hours) and lift up to 30 pounds; reasonable accommodations available in accordance with ADA guidelines.
• Flexible availability, including weekends and holidays.