Job description

** MUST BE ABLE TO WORK 3P-11P** DO NOT APPLY, PLEASE IF YOU CAN NOT WORK THAT SHIFT.

Hotel Front Desk Agent Job Summary

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!

Location

Hampton Inn – Biloxi, MS

Hotel Front Desk Agent Responsibilities

Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
Work with the housekeeping staff to ensure rooms are ready for new guests
General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
Mitigate customer complaints as needed
Hotel Front Desk Agent Qualifications

High school diploma, GED or equivalent
1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
Comfortable taking telephone calls and mitigating stressful situations
Working knowledge of Microsoft Office and reservation management systems