Full job description

Overview
We are seeking a dynamic and friendly Front Desk Agent to be the welcoming face of our organization. In this vital role, you will serve as the first point of contact for visitors, clients, and team members, ensuring a positive and professional experience from the moment they arrive. Your energetic approach and excellent organizational skills will help maintain smooth office operations, manage multi-line phone systems, and support administrative functions with precision. This paid position offers an exciting opportunity to develop your office management expertise while contributing to a vibrant team environment.

Duties

• Greet visitors warmly and professionally, ensuring they feel welcomed and attended to promptly
• Manage multi-line phone systems with courteous phone etiquette, directing calls efficiently and accurately
• Handle front desk responsibilities including check-ins, appointment scheduling, and visitor sign-in procedures
• Maintain organized filing systems, data entry records, and ensure accurate document proofreading
• Support office management tasks such as calendar management, appointment setting, and basic bookkeeping using QuickBooks or similar tools
• Assist with clerical duties like photocopying, faxing, mailing, and maintaining office supplies
• Provide exceptional customer support by addressing inquiries via phone or email with professionalism and clarity

Requirements

• Proven experience in office management or administrative roles with strong clerical skills
• Excellent computer literacy including proficiency in Microsoft Office (Word, Excel, Outlook) and Google Workspace applications
• Prior experience with front desk operations or medical/dental receptionist duties is highly desirable
• Strong organizational skills with the ability to multitask effectively in a fast-paced environment
• Bilingual abilities are a plus to serve diverse client needs more effectively
• Demonstrated customer service excellence with polite communication and professional phone etiquette
• Ability to perform data entry accurately while maintaining attention to detail and proofreading skills
• Familiarity with office equipment such as multi-line phones, printers, and fax machines
• Personal assistant or calendar management experience is advantageous for supporting team schedules