Full job description

A Front Desk Clerk is responsible for checking in and checking out guests in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Front Desk Clerk, you would be responsible for assisting Guest Service Agents in checking in and checking out guests in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Assist Guest Service Agents and Front Office leadership with the checking in and checking out of guests.
• Respond to guest inquiries and in a timely, friendly and efficient manner
• Provide driving and/or walking directions to guests to local destinations
• Assist guest with their requests and luggage storage
• Ensure a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events and local and community events and attractions
• Assist fellow team members and other departments wherever necessary to maintain positive working relationships
• Provide or obtain accurate information
• Perform ad-hoc trouble shooting and show problem solving skills in the event of an emergency
• Train and lean various aspects of the business to provide assistance in other daily operations
• Liase with the rest of the staff to ensure that operations are conducted in a timely manner