JOB SUMMARY: This team member greets, registers, and makes room reservations for Hotel guests, and also acts as the first point of contact for Hotel guests

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential duties and responsibilities outlined here are representative of those that must be met by the team member to successfully perform the essential functions of this position, however, are not all inclusive:

Serves as the first point of contact to Hotel guests. Greets, registers, and assigns rooms to guests
Handles credit, initial parking information, and provides an overview of guest services upon check-in
Issues room keys and provides instructions to Bell Captain as needed
Responds to guest requests for information and resolves guest problem as needed in order to exceed the guest expectations
Monitors room availability and maintains guest accounts. Posts charges to guest accounts such as food, liquor, or telephone costs
Handles incoming guest reservations accurately
Handles stressful situations, makes informed and effective decisions
Answers inquiries pertaining to Resort & Casino amenities, services, shopping, dining, and entertainment, and provides travel directions as needed
May take room service orders and provides information to appropriate team members to prepare and deliver the order correctly
Serves as Hotel phone operator and directs all calls to proper extensions. Receives and transmits telephone messages. Date stamps, sorts, and racks incoming mail
Computes guest invoices, collects payments, and makes change for guests
Balances daily or shift audit in the online point of sales system. Maintains and balances cash bank as issued in accordance with policies and procedures
Cleans and organizes the front desk area
Performs all duties in a manner that continually supports the vision, mission, values, and principles of the Resort & Casino
Performs all duties in a manner that adheres to the guest service standards established by the Resort & Casino’s guest service program
Other duties as assigned by the Hotel Manager

EDUCATION REQUIREMENTS

The education requirements outlined here are representative of the minimum that must be met by the team member to successfully perform the essential functions of this position; however, higher levels of education than required will be reflected during the recruitment process:

A High School diploma, or the equivalent thereof, is preferred

EXPERIENCE AND KNOWLEDGE REQUIREMENTS

The experience and knowledge requirements outlined here are representative of the minimum that must be met by the team member to successfully perform the essential functions of this position; however, higher levels of experience and knowledge than required may be reflected during the recruitment process:

Must be 18 years of age or older
A strong combination of written and verbal communication skills to write, read, and comprehend written correspondence is required
The ability to effectively communicate with guests and team members in a positive manner is required
Working knowledge of Microsoft Office applications and online point of sales systems is preferred
A minimum of one (1) year of related experience and/or training is preferred