Job Summary

Guest Service Agents are employed to ensure a happy and welcoming experience for every guest. They must have a flexible schedule and be able to work all shifts. Shifts are 7am – 3pm, 3pm – 11pm, and 11pm – 7am. YOU ARE NOT GUARANTEED FULL TIME. You are awarded days/hours/shifts based upon your performance.

Responsibilities and Duties

-Provides guest service at the front desk while using standards of service.

-Verify accuracy of guest accounts by balancing departmental income, run computerized update and compile, mathematically verify and record all revenue produced by the hotel’s operation.

-Bill and collect all revenue owed to the hotel in an accurate, timely manner in accordance with accounting policies and procedures.

-Audit and reconcile; if necessary post any corrections.

-Separate the work accordingly and balance all work, using computer systems.

-Close end of the day on all applicable computer systems.

-Reconcile outlet work and separate the checks by type of payment.

-Organize and compile paperwork as needed

-Timely and appropriate communication with management and local authorities during an incident or emergency.

-Represent hotel management during the graveyard hours.

-Other duties and responsibilities as assigned.

-The employee may be expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.

-Maintain a safe work environment for co-workers and a safe hotel for guests.