Full job description

The Wick, a Tribute Portfolio Hotel, is a Four Star, full-service boutique property located in Hudson, NY. The hotel features 55 guest rooms, two meeting spaces and on-site amenities.

We are currently looking for candidates to fill the role of Front Desk Associate. This position is responsible for performing a variety of duties including guest registration, handling of guest inquiries, acting as a liaison between guests and other hotel departments, with the primary purpose of satisfying the guest and achieving repeat business. Also performs a variety of cashiering functions including guest checkouts and is responsible for upholding hotel credit policy and procedures. This candidate hopefully continues to strive to reach a higher level of hospitality while providing a level of service commensurate to that of a Four Star Hotel.

Basic Job Requirements:

• Excellent guest relations and communication skills
• Welcome guests upon arrival
• Registers and processes guests promptly upon arrival
• Performs all guest accounting functions according to established hotel operating procedures
• Become familiar with guest’s names, and acknowledge them with it
• Answer telephone expediently and handle complaints, problems, special requests, non-related desk questions – making sure to log phone complaints and requests
• Familiar with and ability to follow all emergency procedures established by the hotel
• Handle and expedite all guest mail, messages and faxes received at the desk
• Maintain familiarization with hours of operation for all food, beverage, and recreation/entertainment outlets in the hotel
• Establish close communications and harmonious working relationships with all hotel departments
• Complete Guest Checkout process accurately and quickly
• Keep guest accounts updated and accurate at all times
• Stays up-to-date with all room rates, room types, special promotions, packages, etc
• Ability to multi-task front desk and restaurant, when needed
• Assist events with setup and breakdown, when needed
• Bartending experience a plus!
• Other duties as assigned by Supervisors/Managers