Full job description
Job Overview
We are seeking a dynamic and welcoming Front Desk Agent to be the first point of contact for our guests. This energetic role involves delivering exceptional guest services, managing check-in and check-out processes, and ensuring a seamless experience for visitors. The ideal candidate will thrive in a fast-paced hospitality environment, possess excellent communication skills, and demonstrate a passion for creating memorable guest interactions. This paid position offers an exciting opportunity to develop your hospitality management skills while contributing to a vibrant resort atmosphere.

Duties

Greet guests warmly upon arrival, providing a friendly and professional first impression
Manage guest check-in and check-out procedures efficiently using hotel management software
Handle multi-line phone systems with professionalism, providing accurate information and assistance
Respond promptly to guest inquiries, requests, and complaints with enthusiasm and care
Maintain accurate records of reservations, guest information, and billing details
Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met promptly
Assist with reconciling daily financial transactions and reports
Uphold excellent phone etiquette and guest relations standards at all times
Experience

Previous experience in hospitality management or front desk operations preferred but not required
Multilingual abilities are highly desirable to serve diverse guest populations effectively
Familiarity with hotel management systems and multi-line phone systems is a plus
Strong customer service skills with a focus on creating positive guest experiences
Knowledge of hospitality best practices, including guest relations and hotel procedures
Experience working in resort or hotel environments is advantageous
Bilingual proficiency enhances communication with a broader range of guests
Available Shifts

Saturdays & Sundays: 6am – 2pm
Opportunities for additional hours are available based on hotel needs. As well as cross -training for different shifts