Full job description

Job Summary
We are seeking a dynamic and friendly Front Desk Agent to be the welcoming face of our organization. In this vital role, you will manage front desk operations, provide exceptional customer service, and ensure smooth administrative workflows. Your energetic approach and organizational skills will help create a positive first impression for visitors, clients, and team members alike. This paid position offers an exciting opportunity to develop your office management expertise while supporting daily operations in a fast-paced environment.

Responsibilities

• Greet visitors, clients, and staff with enthusiasm and professionalism, ensuring a warm and welcoming atmosphere
• Answer multi-line phone systems promptly and courteously, directing calls efficiently to appropriate departments or personnel
• Manage appointment scheduling and calendar coordination using tools like Google Workspace or Microsoft Office
• Handle data entry, filing, and document proofreading to maintain accurate records and organized files
• Support office management tasks such as inventory tracking, supply ordering, and basic bookkeeping using QuickBooks or similar software
• Provide customer support by addressing inquiries, resolving issues, and delivering excellent service via phone or in person
• Assist with clerical duties including typing correspondence, managing emails, and maintaining office equipment
• MUST be available to work 2 Over nights per week from 10p-7a

Requirements

• Proven office experience with strong organizational skills and attention to detail
• Proficiency in computer literacy including Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace applications
• Experience with multi-line phone systems and excellent phone etiquette skills
• Bilingual abilities are highly desirable to serve diverse clientele effectively
• Prior clerical or administrative experience in a customer service-oriented environment preferred
• Familiarity with office management tasks such as filing, data entry, proofing documents, and calendar management
• Strong time management skills with the ability to prioritize tasks efficiently
• Personal assistant or medical/dental receptionist experience is a plus but not required
• Knowledge of bookkeeping software like QuickBooks is advantageous