Full job description

The Aloft Green Bay is looking to find vibrant, customer-centric individuals to join our growing family! If you have a passion for delivering excellent customer service, or have the need to learn how, we would love to meet you!

Qualifications

• You must model the Aloft culture in every interaction and every relationship
• You possess excellent communication and leadership skills and are a strong, creative problem solver
• You are a proactive, self-starter who can work well both independently and as part of a team
• You are comfortable being a change agent and creating a welcoming environment
• You are confident and have the ability to think clearly on your feet and under pressure
• Pleasant telephone demeanor
• Ability to manage stressful situations in a calm, professional manner
• Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice
• Must have the ability to work a varied schedule that may include evenings, nights, and weekends
• Punctuality and regular and reliable attendance
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness, and work with a minimum amount of supervision

Responsibilities

• To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently, with or without reasonable accommodation
• Resolve guest concerns in a satisfactory manner
• Maximize daily room sales
• Coordinate daily group arrival/departure preparation, special requests, room assignments and guest amenity programs
• Balance room types in the computer and identify designated requirements and requests
• Review Front office logbook and Guest feedback forms daily