Full job description

Prestige Oceanfront Resort in Sooke, BC is looking for full-time and part-time Front Desk Agents (also known as Guest Services Agents).

Who are we?

We are more than a hotel chain. We are B.C.’s finest family-owned chain of resorts, hotels, and inns. Delivering superior guest experiences with a personal touch, hard work, and kindness is at the forefront of our company values.

Read our story at: https://www.prestigehotelsandresorts.com/about-us/our-story/

What is in it for you?

• Be a part of a company that wants to make a difference in BC communities (visit our website to read about our love for JoeAnna’s House and our Go Green Program)
• Competitive hourly wage based on your experience ($18.50 – $20 per hour)
• Restaurant and hotel discounts

Duties & Responsibilities

• Provides courteous and professional guest services
• Utilizes instinctive upselling techniques and negotiate rates to maximize revenue and occupancy levels
• Maintains order and cleanliness at the front desk
• Handles guest accounts
• Assists guests on arrival, departure and during their stay
• Operates the telephone console
• Processes reservation and cancellation requests
• Performs other duties as directed by the General Manager

What does an ideal candidate look like?

• Excellent communication and customer service skills
• Front desk experience is an asset but NOT required
• Must be willing to get Basic First Aid
• Available to work evenings and weekends
• Must be legally entitled to work in Canada