Full job description

Overview
We are seeking a dedicated and enthusiastic Front Desk Agent to join our team in providing exceptional guest experiences at our hotel.

Hours would be 9:00am-3:00pm. Monday, Tuesday, Wednesday, Thursday, Friday and Saturday.

The ideal candidate will possess a strong background in customer service and hospitality, showcasing excellent communication skills and a friendly demeanor. As the first point of contact for our guests, you will play a crucial role in ensuring their stay is memorable and enjoyable.

Duties

• Greet guests upon arrival with a warm and welcoming attitude.
• Manage check-in and check-out processes efficiently, ensuring accuracy in billing and reservations.
• Handle guest inquiries and provide information about hotel services, local attractions, and amenities.
• Maintain the front desk area, ensuring it is clean, organized, and stocked with necessary supplies.
• Utilize phone systems to manage incoming calls, take reservations, and address guest requests promptly.
• Assist with resolving guest complaints or concerns in a professional manner.
• Collaborate with other hotel departments to ensure smooth operations and guest satisfaction.
• Maintain accurate records of guest information and transactions using hotel management software.
• During slow times there are projects, lobby cleaning, stocking, etc.

Requirements

• Previous experience in guest relations or customer service within the hospitality industry is preferred.
• Strong knowledge of front desk operations in a hotel or resort setting is an advantage.
• Excellent communication skills, both verbal and written; multilingual or bilingual abilities are a plus.
• Proficient in using phone systems and hotel management software.
• Ability to work flexible hours, including weekends and holidays as needed.
• Strong problem-solving skills with a focus on providing outstanding guest service.
• A friendly demeanor with the ability to remain calm under pressure while managing multiple tasks simultaneously.